How to Organize Your Team for Success

Many businesses function for one simple reason: to achieve big goals. Kevin O’Connor, Co-founder of DoubleClick and CEO of FindTheBest, said, “Having a great idea isn’t enough to build a strong company.” It’s true. Behind each successful project stands a flexible and experienced team that efficiently turns the first vision into a growing business.

Team has always been an essential ingredient for building a recognizable brand. Smart and resourceful leaders know how to make their teams work well, they have to accurately identify the skill set of each employee and delegate tasks to those, who make the best fit for the task. Furthermore, they put together teams where people feel comfortable with each other, because they not only achieve superior results and have a sense of solidarity within their organizations, but also make good impression on clients. Establishment of warm relationships between your company and your clients helps to scale positive word of mouth that’s absolutely priceless.

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Analyze your teamwork and think: It’s high time to improve the work of your team and build good, meaningful connections with your customers.

To support you in this important endeavor, we’ve prepared some effective tips and tricks to help you amp up your team  to success and make your customers fall in love with your brand.

1. Competent Assignment Of Tasks Is Your Key To Success

Distribution of responsibilities between your project team members boosts their overall efficiency. In this way, you as the leader, are able to set  timeline, form clear understanding of project roles, and get a better idea of which members are working on related tasks. When someone has a question, there is a possibility to refer to project documentation and/or easily find the right person to go to for the answer. Tasks distribution simplifies project routine turnarounds, tasks structurization and enhances overall performance significantly. This way team has clear plan and everyone can do one’s  job qualitatively, show good results to customers. In case there is no tasks distribution, project planning becomes unclear, vague, and often incomplete.

2. Set The Leading Role

Each project should have a lead person, the Project Manager, who coordinates all team members  to ensure that project progresses smoothly. In addition, this specialist regularly checks on project development and ensures that team members meet deadlines and comply with the guidelines. Project Manager regularly conducts meetings or standups and controls whether a team performs follow-up actions. Manager’s  primary role is to demand excellence from the team and help its members in their personal development and motivation.

3. Find The Right Solution For Each Client

By project planning you are in position to see business challenges that your customer has.

Due to the fact that provider is usually deeply engaged into production, it often happens that customer’s business goals/problems remain unseen.

However, when it comes to finding a solution, your ingenious team is the best option to go to. Definitely you should listen to your customer’s preference regarding issue solving approach. At the same time, it is up to the team’s consideration to choose the most reliable approach, based on the requirements, obtained from customer. Let your clients voice the problem, but not the solution! Discuss controversial issues with your customers to avoid misunderstandings and find the best solutions, satisfying both parties.

4. Don’t Be Harsh With Your Customers

Approximately one third of consumers say they experience rude customer service at least once a month, and 58% of them share this with their friends. This demonstrates how word of mouth can work against your company’s reputation in the long run. It’s very important to respect customer’s mood and feedback, especially if the problem is on your side. Your team members should be patient too. In case there is an issue/s on your side, it is not recommended to provide excuses to customer – this could only enhance the frustration. Much better would be to let your client cool down for a little bit. This would present an opportunity for you to resolve the issue in the most beneficial way. The more comfortable your customers are when interacting with your brand, the more likely they are to share their positive feedback about your team.

5. Be Honest When Giving Promises

Your word is your bond.  Following up on promises helps show the transparency of your business and responsibility of your team while establishing a feeling of trust and dependability. Try to manage client’s expectations and set only realistic goals – those, that you and your team can definitely accomplish. That is how your customers know what to expect from you in the future.

6. Always Alert Your Client About Changes

It takes 12 positive service experiences to make up for a negative one. That’s how sensitive client – provider trust relationship is. Make sure of that your client is aware of any  product changes as soon as such possibility arises, regardless of whether change brings positive or negative impact. Should any functional adjustments be implemented to customer’s product – it is a must to notify your client immediately. Being honest and sincere with your customer demonstrates transparency and encourages trust between parties.

7. Organize  Healthy Internal Company Culture

Giving some small but nice perks to your team is awesome – could be a fully stocked pantry, comfy place to relax during a break, etc. However, there’s another important thing you should nurture. The binding spirit that makes your team feel part of something worthwhile. Provide your team with all necessary tools such as comfortable working space, equipment, friendly environment, basically anything, that works to enhance productivity. In this way, you’ll build a trusting relationship with your team and improve brand awareness among customers since your employees are the best assets of your cool company.

9. Do The Aftermath Together

It is important to analyze conducted work in the light of what went well and the mistakes, occurred in the process. Never berate your employees, better discuss how could these errors be avoided and prevented in the future. Try to get to the core of mistake, after all it is most likely that error appeared from a good intention and there was some kind of impediment on the way of its realization. Collective reflection and analysis will make your team more unified and powerful for higher achievements, awaiting in the future.

If you want to make your company successful, remember it can be attained by joined team effort. Responsibilities and roles within a team may be big or small, what matters is that in the end of the day, every role and responsibility makes a difference to the collective team effort. This effort directs the whole company to the path for success.

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